Your team answers in English. Every call that comes in with a Spanish-speaking homeowner on the other end either gets routed to the one person on staff who happens to speak Spanish, or it doesn't get handled well at all. Neither one scales during your busiest week.
Mecha answers every call the same way, in English or Spanish, on the same flat monthly rate. No separate line, no per-call upcharge, no waiting on the one CSR who can translate.
More than 41 million people in the US speak Spanish at home. That's not a niche audience, it's roughly one in eight people who answer the phone in a language your office might not be staffed to handle. In Texas, California, Florida, and plenty of other markets where home-services demand is highest, the share runs well above the national average.
A missed English-language call is bad enough. A missed Spanish-language call is worse, because there's often no voicemail to check back on. If nobody who answered the line spoke the caller's language, they hang up and call the next name on the list, the one that answered in a language they understood the first time.
Most "bilingual" coverage in a home-services office today means one person on staff happens to speak Spanish, and every Spanish-language call gets routed to them whether they're on shift or not. That's not real coverage, that's a single point of failure.
A service that actually covers both languages should answer instantly in whichever one the caller speaks, ask the same qualifying questions either way, and book the job on your calendar without a translation step in the middle. Mecha does this on the same flat monthly rate as your English-language calls, with no separate tier and no per-call language fee.
Mecha checks real availability, books the job on your calendar, and sends a confirmation text, whether the caller speaks English or Spanish. It plugs into ServiceTitan, Housecall Pro, and Jobber, so the job lands in your CRM the same way regardless of which language the call happened in.
It's live in about two weeks, runs around the clock, and comes with a simple guarantee: you'll love it or it's free. See how Mecha is priced or try the after-hours agent to hear how it handles a real call.
Hear what it sounds like when every call gets answered like your best CSR, in either language. Live in about two weeks, and you'll love it or it's free.