Missed call text back is an automatic text to anyone whose call you miss + it's a no-brainer for any service business. There are 100s of DIY software tools on the market. Ours is actually delivered as a service... for the "I just want it done" type.
We do everything for you. Missed call text back + a lot more: speed-to-lead, follow-up, after-hours appointment setting + other voice/SMS use cases. No 2nd job for you.
iMessage
Today 7:42 PM
Business: Hi, it's Your Company. Sorry we missed your call! What can we help with?
Customer: AC quit and it's 88 upstairs 😩
Business: Ugh, sorry! Tomorrow 8 to 10 AM or 1 to 3 PM?
Customer, replying to the time slots: 8 to 10 please!
Business: You're booked for tomorrow, 8 to 10 AM. We'll send a reminder.
Customer: Perfect, thank you!
Read 7:44 PM
Spoiler: Life is way more fun w/ missed call text back. Objectively.
And if you're the kind of guy that likes capturing leads + winning customers, you'll love it.
Beautiful thing is, we build agents 100% bespoke from the ground up. So with us, almost ANYTHING is possible. Here's what that looks like for missed calls.
A text goes out right after the missed call. When the customer writes back, the AI answers, asks what they need, and qualifies the job. Nobody on your team has to stop what they're doing.
It books into any system with API endpoints, including ServiceTitan, Housecall Pro, Jobber and Salesforce. Tell us what you run, and we build the agent around it.
New lead, existing customer, warranty or service callback, vendor, job applicant. It sorts them and routes each one to the right CSR, estimator, dispatcher or on-call tech, by text or by phone. Lead capture is the simplest place to start.
If they go quiet, it follows up. You pick a single text or a short sequence. We usually recommend more than one.
Some people won't type out a leaky roof or a remodel idea. It hands off to a voice call with the whole thread in hand, so nobody repeats the story.
When someone texts "can we do Thursday instead?", it moves the appointment. Confirmations and reminders go out on their own, so the homeowner knows when you're coming.
We also run speed-to-lead texts and outbound SMS campaigns.
Two things to sort out with business texting: the number it comes from, and carrier registration.
Your number. By default, the texts come from a separate texting number. If it matters to you, in many setups it can all run through your main line.
10DLC, handled. A2P 10DLC is the carrier registration US business texting runs on. We handle it for you.
Live in about two weeks.
No per-text fees.
You'll love it or it's free.
Most demos show the first text going out. Whether you're buying software or a service, ask what happens after that.
Who answers the reply? If the answer is "your team," you bought a notification. The reply is where the job is won or lost, and it can land at 7 PM on a Friday.
Can it book? A text that says "call us back" hands the customer a chore. A thread that ends in a confirmed time does the work for them.
What happens when the customer wants to talk? The conversation should move to a call and keep its context, so nobody repeats the story.
Who handles carrier registration? US business texting needs A2P 10DLC registration. Find out whether that job lands on you.
Kelly is the agent we built to schedule installs for Long Home.
That's awesome, she's smarter than I thought! Can she learn how to clean my car? 😁
Very pleased with her so far! She has been a great addition and doesn't complain at all!
If you are a small shop that misses a handful of calls a week, a basic auto-text tool is probably fine. You may already have one: GoHighLevel (GHL), for example, has missed call text back built in. You read the replies yourself and text people back between jobs. It is cheap, and it beats silence. If you go that route, start with our free missed call text back templates.
It stops being enough when replies pile up faster than someone can answer them. Someone has to read each reply, ask the questions, and find a slot. That is the part Mecha does for you.
Not sure it's worth it? Run your numbers through our free missed call ROI calculator, the phone revenue leak analyzer. It estimates what your missed calls cost you each year, which is the most any missed call text back system can win back.
Text back only covers the calls you missed. If you want calls picked up live, look at after-hours answering.
See how Mecha handles a missed call from first text to booked job. Live in about two weeks, and you'll love it or it's free.